Serco and Sitel paid more than £200m to test and trace but reach just over half of infected people’s contacts

Outsourcing companies running the government’s flagship test-and-trace system have failed to reach nearly fifty percent of potentially exposed people in areas with the highest Covid infections rates in England, official figures show.

In the country’s 20 worst-hit areas, Serco and Sitel – paid £200m between them – reached only 54% of people who had been in close proximity to an infected person, meaning more compared to 21, 000 exposed people were not contacted.

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